Man dragged from United flight launches legal action

Robyn Ryan
April 26, 2017

Munoz said he was committed to "fix what's broken so this never happens again".

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Dr David Dao, 69, refused to give up the seat he had paid for after being asked to leave, and was dragged by his hands on his back off the parked plane, which had been bound for Louisville, Kentucky.

Lawyers for the passenger dragged from a United Airlines plane in Chicago filed an emergency request with an IL state court on Wednesday to require the carrier to preserve video recordings and other evidence related to the incident.

Meanwhile, United will compensate all passengers for the cost of the flight in which Dao was forcibly removed by security officers, Bloomberg reported.

Dao was undergoing treatment for his injuries at a Chicago hospital, according to lawyers for his family.

The brutal video of the United incident was shared and viewed millions of times within hours of hitting social media, inspiring dozens of memes from the mischievous to the malicious.

Already under fire over the handling of a passenger who was forced to give up his seat and then dragged out of the plane, United Airlines is now the scorn of two of its Middle East rivals.

United CEO Oscar Munoz says the airline won't allow law enforcement officers to haul seated paying passengers off its flights again.

"As I think about our business, and our people, the first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees".

Munoz expressed regret for his widely-criticized initial response to the debacle in which he appeared to put partial blame for the incident on the passenger, saying he had "defied" authorities and "compounded" the incident. Passengers said blood dripped from his mouth after he hit his head on an armrest.

In rule 25, which lays out why passengers can be denied boarding, airline staff are required to go through a list of procedures to deal with overbooking. One officer involved in Sunday's incident is now on paid leave while the city's Department of Aviation, which operates O'Hare International, investigates.

The airline said it is "reaching out" to customers on Flight 3411 and "offering compensation for their flights".

"It's not a question in my opinion as to whether you overbook; it's how you manage an overbook situation", he said.

"They take the bait. and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.

How many times in the past year has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer's control? The department announced Wednesday that two more officers have been placed on leave. When they still got no volunteers, a United manager picked four passengers at random, including Dao.

Three people got off the flight, but the fourth said he was a doctor and needed to get home to treat patients on Monday. That's what happened to nearly all the 40,629 passengers who were involuntarily bumped from US airlines in 2016.

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