Parents may be due an Amazon.com refund

Robyn Ryan
June 1, 2017

"This case demonstrates what should be a bedrock principle for all companies-you must get customers' consent before you charge them", said the acting director of the FTC's Bureau of Consumer Protection, Thomas Pahl, after the cessation of courtroom hostilities. Those refunds were a combined $51 million. The Federal Trade Commission announced more than $70 million in refunds Tuesday.

The deadline to apply for a refund is May 28, 2018. The policy covers $70 million in charges between November 2011 and May 2016.

Amazon has made changes in how in-app purchases are made since the FTC began probing the issue of parents being billed for unauthorized purchases made on fire tablets and other devices.

The Federal Trade Commission says more than $70 million in unauthorized charges from November 2011 through May of past year may be eligible.

It was in 2014 when the FTC filed a case against Amazon. The fact that it failed to ask for any password to purchase apps made it very easy for to buy in-game goodies without involving their parents. In June 2016, the FTC used the defendants' sales records to mail full refunds to almost 200,000 people who bought the products online. Consumers do not need to call Amazon or send anything by mail to receive a refund. All refund requests will undergo strict review, and Amazon may also contact applicants if additional information is needed. In 2014, the two tech giants also laid out millions as they refunded money to customers whose children bought something through their mobile app stores. Only four other USA -listed companies have shares that trade above $1,000.

Other reports by VideoGamingPros

Discuss This Article

FOLLOW OUR NEWSPAPER