HP issues worldwide battery recall due to fire, burn hazards

Kristi Paul
January 6, 2018

HP has recalled 50,000 lithium-ion batteries for HP Notebook computers and mobile workstations.

The recalled batteries, which were manufactured in China, were sold from December 2015 until last month in various retail stores and online.

HP issued the following statement to Engadget regarding the safety recall, noting that only 0.1 percent of HP products sold in the past two years had been affected: "We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern". If you are, HP suggests you place your laptop into "Battery Safety Mode" with a provided BIOS update.

The company will send those impacted by the fault a free battery replacement, as well as help organise an appointment to actually get it replaced. According to the US Consumer Product Safety Commission, affected models include HP "ProBooks" (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP "Envy" m6, HP "Pavilion" x360, HP 11, HP "ZBook" (17 G3, 17 G4, and "Studio" G3) mobile workstations.

The website also provides instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. "HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor". If you own a HP laptop or workstation, you can check to see if your unit is affected.

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